Privacy Policy

Privacy Policy – GoldenGate BCE Group

GoldenGate-BCE respects the privacy of our visitors, customers, partners, and members, and we do not collect personally identifiable information about you except when you specifically and knowingly provide it to us. This Privacy Policy is issued to all our valued merchants, prospects, agents, and customers in accordance with applicable international data protection standards (including GDPR for EU customers).

GoldenGate-BCE collects personal information to set up and manage merchant/customer accounts, handle orders for goods and services, and facilitate our business operations in sustainable agriculture, Vietnam–EU trade, and logistics services.

All personal information submitted and gathered on GoldenGate-BCE’s website will not be sold, rented, or made available to any third party without your consent, except as described in this policy.

Information collected about your company and business will be used only to promote your products or company through our platform. Personal information about you will be used to verify that you are the authorized representative for your company or organization.

You may need to provide GoldenGate-BCE with personal information such as:

1. Company name, person-in-charge name, phone numbers, mailing, billing, shipping, and email addresses.

2. Bank account information, date of birth, identification documents.

Source of Personal Information

GoldenGate-BCE collects your personal information directly from you or indirectly from your authorized representatives, agents, or employers when they submit completed inquiry, application, and/or registration forms via various channels, including online forms, physical forms at trade fairs, exhibitions, or during in-person meetings.

Your personal information may also be collected via cookies when you use our website.

Use of Personal Information

GoldenGate-BCE may use your personal information for:
(i) Account registration, enabling sales and other transactions, handling orders, and providing receipts.
(ii) Customer service, dispute resolution, and related matters.
(iii) Marketing and surveys, sending service updates and notices.
(iv) Preventing violations of our legal agreements.
(v) Measuring, improving, and customizing our services.
(vi) Performing technical, logistical, financial, tax, legal, compliance, and administrative functions.
(vii) Authorizing the creation of a dedicated email address exclusively for application administration, used solely for communications related to submissions, notifications, and other relevant matters.

Right to Access and Correct Personal Information

You have the right to access and correct your personal information held by us, subject to applicable laws. We will make every effort to ensure that your information is accurate and up-to-date. If there are changes to your personal information, you should notify us promptly.

Disclosure of Personal Information

6.1 Entities within GoldenGate-BCE
Your personal information may be processed by entities within GoldenGate-BCE (including related companies, subsidiaries, affiliates, and outsourcing partners). Access will be limited to staff who need the information to perform their job responsibilities.

6.2 Classes of Third Parties
Your personal information may be disclosed to:

• Third-party service providers (e.g., auditors, lawyers, consultants, contractors, logistics companies, event organizers, IT service providers, payment processors).

• Business partners or affiliates providing joint services (e.g., international logistics partners, agricultural cooperatives, e-commerce marketplaces).

• Law enforcement agencies and relevant regulatory authorities when required by law.

• In the event of a merger, acquisition, or business restructuring, your personal information may be transferred to the new entity.

Limiting Processing, Inquiries, and Complaints

If you wish to:
(i) Limit the processing of your personal information,
(ii) Request further details, or
(iii) Make a complaint,

Please contact:

GoldenGate BCE Group – Customer Care
Email: contact@goldengate-storevn.com
Phone: +84 (0)2836209315

Obligation to Provide Personal Data

Where indicated (e.g., on our website, registration forms), it is mandatory to provide personal data for us to process your orders or applications. Failure to provide such data may result in us being unable to provide our services to you.